We answer every message. Most within one business day.
Standing. is built for fathers in the hardest stretch of their lives. If something isn't working, or you just need a person, write to us. A human reads it.
General & account help
Sign-in, subscriptions, anything not listed elsewhere.
Response time
Within 1 business day
We are a small team and we read everything.
Subscriptions are managed by Apple, not by us. On your iPhone: open Settings → [your name] → Subscriptions → Standing. → Cancel Subscription. Cancellation takes effect at the end of your current billing period; you keep Pro access until then.
All purchases go through Apple, so refunds are handled by Apple. Visit reportaproblem.apple.com, sign in with your Apple ID, find the Standing. charge, and request a refund. We cannot issue refunds directly.
On the new device, open the paywall (Settings → Subscription) and tap Restore Purchases. Make sure you're signed into the same Apple ID you used to subscribe. Your Pro access will reactivate.
First-time subscribers get a 7-day free trial. Apple grants it automatically to any Apple ID that hasn't used it before. You won't be charged until the trial ends; cancel any time before then to avoid the charge.
In the app: Settings → Account → Delete account. This removes your email and login from our authentication provider. To delete the evidence we store on our servers, email us and we will erase the data tied to your device and account.
Most of your content — vault incidents, letters, voice memos, care logs, intel notes, press kits, reunify letters, decree data — is stored on our servers, partitioned to your device and, if you sign in, your account, so it can be sealed in a tamper-evident chain and restored on a new phone. Two features (Patterns and Depose) keep their raw input on your device and send us only a fingerprint. See the Privacy Policy for the full breakdown.
If you signed in, your evidence is stored on our servers and tied to your account, so signing in on a new phone restores it. If you never created an account, your data is keyed to the device installation and cannot be recovered once the app is removed. Either way, use the in-app chain export regularly to keep a copy you control.
Never. Standing. does not transmit, post, or send anything to anyone. Every output stays in the app or is exported as a file you choose to share. Nothing surveils, records, or contacts your co-parent.